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TIMS have now returned to our previous staffing levels.

Orthopaedic surgeons in both Gateshead and Newcastle have resumed operations and TIMS will be assessing all post-operative patients and providing the support they will need to manage their treatment programmes.

To minimise risk we continue to manage most of our patients using both telephone and now video consultations. We are using innovative technology to support our patients at this time and are planning virtual group consultations and online exercise groups.

Face to face appointments will only be offered following a telephone / video assessment if the clinician feels that you need additional support. All face to face appointments will follow hospitals guidelines on pre-appointment screening and your clinician will be wearing full personal protective equipment.

If you are a current TIMS patient who has been self-managing during lockdown and you are still having problems please self-refer by clicking on the self-referral tool at the bottom of each self-care section. This is to ensure that you update us about any changes in your condition or health during the pandemic period.

If you are not a current TIMS patient please have a look at the self-care guidance on the website before considering whether to refer yourself. To make a self-referral, click on the self-referral tool at the bottom of each self-care section.

For the latest information and advice on Coronavirus please see the links on the Newcastle upon Tyne NHS Foundation Trust and Gateshead NHS Foundation Trust websites.

TIMS Helpline

During these difficult times we are working to support musculoskeletal health by providing a helpline for patients and stakeholders.

You can contact the TIMS Helpline for advice, information and support on musculoskeletal pain if you are:

  • 16 and older and registered with a Gateshead or Newcastle GP practice.
  • A clinical stakeholder working in primary or secondary care in Newcastle and Gateshead CCG.

The Helpline can provide you with:

  • Quick key information, advice and support on self-management
  • Referral advice to TIMS or other providers
  • Signposting to community and online resources

The helpline cannot provide you with:

  • Clinical assessment
  • Booking or managing TIMS appointments
  • Complaints management

The TIMS Helpline is open:

  • Tuesday 9:30am – 3:30pm
  • Wednesday 9:30am – 12.00pm
  • Thursday 9:30am – 3:30pm

Call 0191 4456319 to speak to one of our staff.

Please do not call this number if you want to self refer to TIMS.


Our centres

  • Atkinson Road Clinic

    Atkinson Road Clinic

    St James Crescent
    Newcastle upon Tyne
    NE15 6JJ

  • Freeman Hospital

    Freeman Hospital

    Freeman Road
    High Heaton
    Newcastle upon Tyne
    NE7 7DN

  • Molineux Street Walk-in Centre

    Molineux Street Walk-in Centre

    Molineux Close
    Newcastle upon Tyne
    NE6 1SG

  • Ponteland Road Health Centre

    Ponteland Road Health Centre

    169 Ponteland Road
    Newcastle upon Tyne
    NE5 3AE

  • Royal Victoria Infirmary (RVI)

    Royal Victoria Infirmary (RVI)

    Queen Victoria Road
    Newcastle upon Tyne
    NE1 4LP

  • Gateshead Queen Elizabeth Hospital

    Gateshead Queen Elizabeth Hospital

    Queen Elizabeth Avenue
    NE9 6SX

  • Blaydon Primary Care Centre

    Blaydon Primary Care Centre

    Blaydon Primary Care Centre
    Shibdon Road
    NE21 5NW

  • Bensham Hospital

    Bensham Hospital

    Fontwell Drive
    NE8 4YL